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| ERP/CRM Solutions |
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CRM
Customer Relationship Management, commonly known as CRM, is a term for methodologies, software and internet and intranet capabilities that when put together help any company manage the customer relationships in an organized way and achieve its overall mission. It helps understand and anticipate the needs of current and future customers. The world is changing rapidly and we have to keep pace with it. Supremesoft focuses mainly on customer centric models as customers are the end users and these models become pertinent to sustain profitability and steady growth. Supremesoft believes that profit centric models give short term benefits but in the long run, it is the customer centric model that leads and paves way for a successful growth.
A CRM business application is not just about managing customer information but also understanding customer behavior. Supremesoft understands that each client is unique and so are their needs. The feedback from the customers is given first priority and is implemented in & integrated with the system. It allows the company to efficiently manage the relationship with customers at every stage. It helps Supremesoft connect all the different processes with an organization into one customer centric process. Providing clients with best quality IT professionals not only helps finish the job on time and within budget, it also keeps the competition at bay. Supremesoft shortens the sales cycle and strengthens customer loyalty.
Supremesoft uses a variety of CRM software’s and combines them in order to build, establish and maintain customer rapport. All good CRM software focuses on increasing profitability by reducing the operating costs and thereby increasing customer values.
ERP
Enterprise Resource Planning (ERP) helps integrate all functions and departments in a company into a unified system. This vanquishes the old system wherein each department or division has its own system and replaces it with a common unified system which is divided into software modules. The two key components being a common database and a modular software design.
Supremesoft follows a unique approach to the ERP consultancy. Our ERP consultancy team studies the key business drivers or forces, analyzes the client’s requirements, develops the project plans and selects the right package to meet the needs and combines it to get the winning formula. Since the ERP System is a significant investment both in terms of time and money, Supremesoft ensures that the client gets the best system by providing the most appropriate system keeping in mind the requirements. Supremesoft consultants are certified in the respective fields and have immense experience in the ERP area. Supremesoft helps the client develop his existing ERP system or implement new system to meet the rising demands of the business. Supremesoft works in the functional area of Human Resources, Finance & Cost Accounting, Business Intelligence and Business Warehouse among others. Our consultants assist the client right from implementation of the ERP system to maintenance of the system. They also assist in testing, migration and re-engineering.
ERP solutions help in effectively streamlining the business processes across various functions thereby speeding up the transaction. It is the most commonly used method for automating the enterprise and making it tech-savvy in the true sense of the word.
Supremesoft uses a combination of ERP and CRM tools and applications like SAP, Oracle PeopleSoft, Siebel, MS Dynamics, Business Intelligence (BI), Data Warehousing (Informatica & ETL), ACT, Sales Force Automation and Customer Support & Services in the form of a 24x7 call center to ensure that the customer is well catered to and all their needs are met.
Supremesoft’s ERP and CRM solutions are based on:
- Providing integrated solutions for client’s ERP & CRM needs
- Highly responsive customer service which in turn leads to highest quality of customer service and generates customer revenue
- 24x7 software support for mission critical software
- Cost Cutting: Our offshore capabilities with technicians who have hands on experience with the system and have undergone rigorous training ensure excellent service at a very economical cost
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